Abou Us
KYC Policy
International regulations, especially those aimed at curbing money laundering, require online trading platforms to implement thorough identity verification processes for merchants. This collection of information not only helps prevent fraudulent activities but also assists trading service providers in tailoring risk management strategies that align with each merchant’s financial profile.
Online financial service providers must ensure their services are accessible and fair to all users, regardless of their financial or social standing. As such, these verification requirements should not create barriers for anyone seeking to register, open, or manage a trading account.
We prioritize strict discretion and the security of personal information when handling sensitive data from our customers.
In compliance with the above standards, we consistently uphold the highest levels of confidentiality and data security. We require all new account holders to provide specific information, including their preferred deposit method.
When depositing funds into a trading account, the following documentation is required:
Identity Card: A color copy of both sides of a valid identification document, such as a passport or driver’s license.
Proof of Address: A recent utility bill (e.g., phone, electricity) or a bank statement from the last three months, showing the full name and address.
Proof of Payment: Required for any new credit or debit card used for deposits. This includes a color copy of the front, showing only the last 4 digits, expiration date, and cardholder’s name, and a back color copy, showing only the last 4 digits and the signature.
Deposit Declaration Form: This form must be printed, completed, signed by hand, and submitted after each deposit. The form is available for download here.
Abou Us
Refund Policy
Refunds will be processed in the original currency and returned to the same account or credit card from which the initial deposit was made. The Company reserves the right to cancel a refund request within 5 working days if the Client does not provide the necessary bank details for a bank transfer. These details must be submitted as an official document with the bank’s stamp and logo, containing the IBAN/account number, SWIFT/BIC, routing number (if applicable), the Customer’s name, and the bank’s name and address.
The Company may apply a commission fee on deposits into the trading account and on refunds, including the cost of electronic transfers to the client. Depending on the payment method, this fee ranges from 25 to 50 euros per bank transfer and will be deducted directly from the transfer amount.
Refund requests must be made through the Company’s website. The Company is not obligated to process refund requests made through any other channels.
When a refund request is submitted by the Client, the Company will process the requested amount (minus any applicable transfer fees) within seven (7) working days, following the day the Client meets all of the Company’s margin requirements.
The Company has the right to cancel a Client’s refund request at its discretion if:
a) The remaining balance after the refund is insufficient to support the open transactions in the trading account.
b) The Client’s account verification is incomplete. Full KYC documents must be provided, including an ID card, proof of address, and proof of payment (e.g., a copy of the credit card showing only the last 4 digits, the expiry date, and the cardholder’s name).
c) The Client has not provided the Company with written and signed deposit statements for each deposit, as well as any bonus plan or agreement where applicable.
d) The Client fails to submit the required signed documents within 5 working days, which may result in the cancellation of the refund request.
In certain cases, the Company may issue refunds directly to the card used for the original deposit if:
a) The Client has not completed the verification process within 14 working days of a card transaction.
b) The Company determines that a transaction was conducted by a third party.
c) The Company finds that the Client is in violation of the Accepted Customer Agreement.
The Company does not charge any commission fees for refunds processed to credit cards.
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